carefirst customer service review
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Carefirst customer service review

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Second complaint - They could have killed me. Both of these tests are common and important in treating breast cancer and have a significant impact on the treatment plans and timing.

Had my Oncotype indicated an aggressive tumor, the two-month delay in getting those test results could have allowed an aggressive tumor to metastasize. I'm lucky, my results were good, but for someone with an aggressive tumor, that two-month delay could be the difference between life and death.

It's just more money from me. Proton treatments are very common treatments for breast cancer as they cause less damage than traditional radiation treatments, and are covered by most insurance carriers including Medicare. Of course, BCBS doesn't care if I live or die because my company will just replace me with another worker that will pay their premium.

Until they get frustrated and quit the company as well. In conclusion: I do not recommend them. If you apply for a job with CareFirst as the Medical, I would turn down that job. Beware of Carefirst Bluecross Blueshield. Please read this complaint, and then you will choose another supplemental insurance carrier.

She had CareFirst for decades as her supplemental health insurance. I reported her death to CareFirst, Wells Fargo and Wesbanco and closed those accounts to prevent any future fraudulent monthly billing.

Care First assured me that I was due a refund for the balance of the month. I told them that my mother's credit card was inactivated. CareFirst said they would send a refund check. Wells Fargo assured me that her credit card was immediately inactivated and there would be no further transactions allowed.

In the following three weeks I made many calls. Each time I was told by the person I spoke with that they would get back with me.

I requested to speak with a supervisor with 4 different agents. My requests were denied. Finally, I was told I had to complain to Wells Fargo. Wells Fargo told me to contact CareFirst and simply have then rescind their refunds and then send me a check. Further conversations with CareFirst again was just a waste of time. They have never provided me with any written or verbal response, indicating why they would not send a refund as promised.

How can CareFirst issue a refund to a credit card to a member's credit card after she has passed away, and they credit card has been cancelled? It is their responsibility to issue a refund to the appropriate party.

It is pitiful the way that CareFirst has treated me. After exploring a large variety of dental insurances and availability of highly recommended dentists, I found CareFirst most affordable and one of its inline high respected dentists was available.

Excellent coverage. I pay out of pocket for CareFirst insurance. My ID card has the dentist and location on the card. I went to have services done on September 15, I checked the CareFirst website and noticed the claims for a routine cleaning was denied.

I explained that was not true, I went to the location on my card. The rep stated he will be sending the claim back through and it would take 7 to 10 business days. That rep stated she was putting the claim through again and it would take 7 to 10 business days. Ok 10 business days later still and issue and I calls back.

This rep states she is sending it through again and claims can take 15 to 30 business days. Ok here we are 23 business days in and not 1 indication that they are working on this issue. I owe a bill that I should not be owing and I need further work done but can't because I owe a bill that I should not owe.

Now, as I type this I am on hold waiting for a supervisor and the rep keeps stating no supervisor is available. Well sir, guess what I will hold.

I am not hanging up until someone does their job. This is ridiculous. You will open yourself up to many many many bills from services and billing parties you never heard of conjuring up reasons to take your money. They are crooks and grifters. My doctor's office used the wrong code to bill me, the third party billing company put my address in wrong. It took me 8 hours of phone calls and paperwork and runaround to avoid most of the bills, but they are still coming. I get a new bill from a new mysterious company every week from a routine physical that should be covered and "Free".

It is not. It is a lie. You can't beat the BCBC provider network and predictability of costs with co-payments instead of coinsurance.

The only downside is their customer service is below average. Sign up to receive our free weekly newsletter. We value your privacy. Unsubscribe easily. Home Health and Fitness Health Insurance. Are you this business? Save Saved. Skip Navigation. Login Register. Have questions about health insurance? Explore our Insurance Basics pages. Need Insurance? Log In or Register.

Find a Doctor, Dentist or Care Provider. Explore Medical Benefits. Explore Dental Benefits. Explore Vision Benefits. Understand Your Coverage.

Don't see what you're looking for? Media Inquiries Reporters and journalists can contact Media Relations. Submit Feedback or Question Whether you are an existing member or looking to buy a CareFirst plan, send us your questions and a representative will reach out to you to help resolve your issue.

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Working at CareFirst BlueCross BlueShield - May 2018

Contact Us Contact Us Comments or Questions for Us? If you have comments or questions, we want to help you. For technical support, call the CareFirst Help Desk at () – . CareFirst is accepted by a lot of practices in the area (but not One Medical, in case that’s important to you) so you shouldn’t have trouble finding a doctor. Honestly I wouldn’t turn down . If you have comments or questions, we want to help you. For technical support, call the CareFirst Help Desk at () – Below is a list that may assist you with your CareFirst provider .